Terms of use




Sales Conditions
These conditions are applied to all jobs carried out by WorldLangs for its clients.
All translation orders must be submitted by WorldLangs’s quote system or an email including the price established and agreed by the parties. We reserve the right to refuse to start a job without an approval email.
Some orders must be sent to us by regular email; and naturally you must pay the amount through the Direct Payment, then we send the approval email to you in a short time.
The cost of a translation is calculated using the quote system or based on the count of words in the source language, unless otherwise previously established in writing and be uncountable, the price is determined as a rough guide.
The cost of our multimedia services is NOT calculated using the quote system; first the audio-visual file(s) must be sent by email and assessed by an expert, then based on some factors (e.g. the count of minutes in source file or number of speaker needed), the price is determined.
After submitting the order, a project number is given to the client and by inserting it in the field of Track Order on top of the website, he/she is informed about the order status. Technical documents are accompanied by reference documents supplied by the client and/or drawings or diagrams that provide a better understanding of such documents. In the event that a client cancels an order, all work already effected shall be billed at 100%, while work which is suspended shall be billed at 50%.
If agreed, big projects are divided into smaller projects and each alone must be paid completely. WorldLangs reserves the right to not start the other parts of a big project due to late payment. Moreover, the client must reimburse any expenses WorldLangs incurs to settle the case.
WorldLangs shall not be held liable for any reason whatsoever for translations which are not stylistically satisfactory. Particularly for advertising and promotional material, the services of WorldLangs shall be limited to simple translation, unless expressly requested. WorldLangs shall not be liable for drafting the WorldLangs text in, for example, an advertising style that is different from the source text. Our liability shall be limited to the amount of the invoice.
Complaints shall only be taken into consideration if received by registered mail with return receipt within 2 days of delivery of the job(s) or part of the job(s). note that these 2 days are excluded from holidays. All complaints must be accompanied by the original documents, disputed translations, and a letter of explanation. Once the above time period has elapsed, the translation shall be considered correct. In the event of an unsatisfied client where a complaint is made within the established deadlines, WorldLangs agrees, at its own expense, to deliver an edited version of the disputed translation within a timeframe equal to one third of that previously established for the job, plus one business day. This second document shall be used to judge the quality of the translation in order to establish the amount of reimbursement, at WorldLangs own discretion.
WorldLangs shall not be held liable for any delays caused by malfunctioning e-mail and/or other mail or carriers, not directly controlled by WorldLangs.
In the event of late delivery where the time late is more than one third of the established delivery time, and in the event that the delay is directly and solely attributable to WorldLangs, a reimbursement shall be paid, to be established between the parties, up to an amount of 100% of the job delivered late. Defects present in one part of the translation shall not be grounds, for any reason whatsoever, for questioning the entire translation. WorldLangs reserves the right to make modifications to the translation in such case

Our Guarantee
WorldLangs offers explicit guarantees on quality and delivery dates.
If you are not satisfied with a job, we will provide another version as quickly as possible at our expense. If the second version is still unacceptable, you shall have the right to a partial or total reimbursement. The conditions and procedure for contesting a job are described below.
In the event of a late delivery where the amount of time late expressed in business days is more than one-third the translation's total time budget expressed in business days (i.e., 33% late), and if the delay is directly and only the fault of WorldLangs we shall reimburse up to 100% of the cost of the job.

Liability
WORLDLANGS AND/OR RELATED SUPPLIERS DO NOT ACKNOWLEDGE ANY GUARANTEE OR CONDITION RELATED TO SERVICES OFFERED, INCLUDING ALL IMPLICIT GUARANTEES AND CONDITIONS REGARDING SALABILITY, SUITABILITY FOR A PARTICULAR PURPOSE, OWNERSHIP AND NON VIOLATION OF THE RIGHTS OF OTHERS. WORLDLANGS AND/OR RELATED SUPPLIERS SHALL NOR BE LIABLE, FOR ANY REASON WHATSOEVER, FOR SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES OR FOR ANY OTHER DAMAGES OF ANY TYPE RESULTING FROM THE LOSS OF RIGHTS TO USE, LOSS OF INFORMATION OR LOST PROFITS, WHETHER THEY RESULT FROM PERFORMANCE OF THE CONTRACT, NEGLIGENCE OR OTHER DETRIMENTAL ACTIONS, DERIVING FROM OR IN SOME WAY CONNECTED WITH THE SERVICES OF WORLDLANGS.




Calculate discount and delivery time
    Words
    Regular time Fast time
    Discount
    1 - 1500
    0.5 - 2 days
    Max 1 day
    0
    1500 - 4000
    3 - 5 days
    Max 3 days
    5
    4000 - 8000
    6 - 9 days
    Max 6 days
    10
    Up 8000
    1000 words daily
    1500 words daily
    15
    * you can use our 7/24 support online service
Our Services